// Support

FAQ

Everything you need to know before ordering. Can't find your answer? DM us on WhatsApp.

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Yes. Every sealed product we sell is factory-sealed and sourced directly from authorised distributors. We are in the process of becoming an official authorised Pokémon TCG distributor for the region. We do not break seals, repack, or sell resealed product — ever.
We ship across Saudi Arabia via Redbox. Standard delivery is 2–4 business days from dispatch. Orders are packed carefully — boxes are double-boxed where needed to prevent damage in transit. You'll receive a tracking number by WhatsApp once your order ships.
We're currently pre-launch, building our first inventory. Products are listed so you can see exactly what we'll be stocking. The moment a shipment arrives, we update stock live — message us on WhatsApp to be notified when a specific product lands.
Transparency is a core part of what we do. Other stores bundle stock, inflate prices, or don't tell you what products are worth on the global market. We show you the live TCGplayer USD market price next to our SAR price so you can compare instantly. You should always know what you're paying and why.
Yes. Check the Drops section for upcoming releases — products marked Pre-Order can be reserved by messaging us on WhatsApp. Pre-orders are charged at time of order and ship as soon as stock arrives.
Yes — check the Singles section for raw ungraded cards and the Graded section for PSA and BGS slabbed cards. All singles are priced against live Collectr market data. If you're after a specific card that isn't listed, message us on WhatsApp and we'll check availability.
We accept Mada, Visa, Mastercard, and Apple Pay through our secure checkout powered by Moyasar. All transactions are processed securely and we never store your card details. Payments are in Saudi Riyals (SAR).
Sealed product can be returned within 7 days of delivery if it arrives damaged or is not as described — we cover return shipping in those cases. We cannot accept returns on opened product. Singles and graded cards are final sale once shipped. To start a return, message us on WhatsApp with your order number and photos.
We're based in Riyadh. Local pickup is available by arrangement — message us on WhatsApp to organise a time. We're also listed on Siin if you prefer to browse and order there.
Join our WhatsApp group — we post stock updates, pre-order windows, and exclusive deals there first. You can also follow us on Instagram for announcements.
Still have a question? Message us on WhatsApp